request model

request model
  1. модель запроса

 

модель запроса
(ITIL Service Operation)
Повторяемый способ обработки определённой категории запросов на обслуживание. Модель запроса определяет согласованные шаги, которые будут выполняться для запроса на обслуживание этой категории. Модели запросов могут быть очень простыми, не требовать согласования (например, сброс пароля), или более сложными, с множеством шагов, требующих согласования (например, подключение существующей ИТ-услуги).
См. тж. управление запросами на обслуживание.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

EN

request model
(ITIL Service Operation)
A repeatable way of dealing with a particular category of service request. A request model defines specific agreed steps that will be followed for a service request of this category. Request models may be very simple, with no requirement for authorization (e.g. password reset), or may be more complex with many steps that require authorization (e.g. provision of an existing IT service).
See also request fulfilment.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

Тематики

  • информационные технологии в целом

EN

  • request model


Англо-русский словарь нормативно-технической терминологии. . 2015.

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